Return Policy
A return policy for billing software should address various aspects such as eligibility, timeframe, and conditions for returns. Here’s a sample return policy tailored for billing software:
Return Policy for Billing Software1. Eligibility for Return:
- Returns are accepted only for billing software purchased directly from our official website or authorized resellers.
- The software must be returned within 30 days of the original purchase date.
- Returns are only accepted if the software has not been activated or used. Once the software has been activated, it is deemed non-returnable.
2. Conditions for Return:
- To qualify for a return, the software must be accompanied by proof of purchase.
- The request for a return must be submitted through our customer support portal or via email to support@hhpsoftware.in.
- All returned software must be in its original packaging, if applicable.
3. Refund Process:
- Upon receiving and verifying the returned software, we will process the refund to the original payment method within 7-10 business days.
- The refund will exclude any applicable shipping or handling fees, if applicable.
- In cases where the software was purchased with a discount or promotional offer, the refund will be adjusted accordingly.
4. Exceptions:
- Customized or tailored software solutions are not eligible for return or refund.
- Refunds will not be issued for software that has been used or activated, or if the return request is made outside the 30-day window.
5. Support and Assistance:
- If you experience issues with the software or need assistance with the return process, please contact our customer support team at support@hhpsoftware.in or call 0120-4511388.
- Our team is available to help resolve any issues or concerns you may have before initiating a return.